HITT in Cambodia
The SNV Netherlands Development Organisation has worked in Cambodia since 2005, and has so far completed successful programmes in the areas of agriculture, water, pro-poor sustainable tourism, and renewable energy. Work continues in each of these fields, with HITT Cambodia taking the lead in pro-poor tourism.
After extensive market research and analysis, including in-depth interviews with leading figures in the field, HITT Cambodia decided to focus its efforts on training beneficiaries in two occupations: food & beverage service attendants and room attendants. Below are explanations of why these two occupations were chosen, and the benefits that HITT training will have for each. More detailed information of what this training consists of can be found on the ‘Curriculum & Training’ page.
Food & Beverage Service Attendants
Food & Beverage Service Attendants (F&Bs) are in high demand as Cambodia’s restaurant business is booming. Finding skilled workers is difficult, so owners employ unskilled or semiskilled workers, hiring and firing regularly and paying low wages. By equipping F&Bs with skills, their value to employers will be increased, giving them greater job security and a chance of higher wages. If the F&B is unemployed, they will have a greater chance of getting a job. If the F&B is dissatisfied with the job they are employed in, then they will have a greater chance of finding better employment elsewhere. Thus, many of the disadvantages of working informally will be alleviated. The benefits are not limited to the beneficiary, but can also extend to their co-workers who may pick up skills from them though they have not been trained directly by HITT, and to the tourists and other customers who receive better service.
As more tourists visit Cambodia each year, the demand for accommodation is also increasing rapidly. Spotting the opportunity for profit-making, local entrepreneurs are opening guesthouses and hotels in response to the growing demand. Room attendants are required not only to clean and present rooms, but also to interact with tourists. HITT identified a skills gap here that could be filled by developing a vocational training course to teach cleaning, greeting, soft skills, bed preparation, and basic English. Similarly to F&Bs, the value of room attendants to their employers will be increased as both the quality of their practical work and the smoothness of interactions with tourists improve.