Curriculum & Training

The HITT team identified the following skills gaps in each occupation, in order that training material would be designed to redress these specific gaps in the most effective way.

The result is that nine modules have been developed, with beneficiaries from the different occupations taking different combinations of these. Below is a list of the modules developed, with an explanation of which occupations will they will be used by, the content of each, and the intended outcome.

1. Service Excellence
This module will be taken by the Arts and Handicrafts Sellers, and will take 3 hours to complete. Beneficiaries will be given tips on how best to serve customers, as well as being given knowledge of customer expectations. Those who complete this module will be better prepared to deliver high quality customer service, making the customer comfortable during the interaction.

2. Professional Hospitality Presentation (personal hygiene)
This module will be taken by all focus occupations, and will take one hour to complete. Basic personal hygiene tips will be shared, in order that beneficiaries can present themselves well to customers. Those who complete this module will be more aware of personal hygiene, and will be able to ensure that their hygiene meets the expectations of customers.

3. Professional Ethics
This module will be taken by beneficiaries from all occupations, and will take one hour to complete. The content of this module concerns the attitude with which one should approach work, including the value of respecting others, and developing good working relations with colleagues.

4. Communication Skills
This module will be taken by all focus occupations, and will take four hours to complete. Beneficiaries taking this module will be able to communicate more effectively with customers, leading to a smoother interaction, in which both parties understand each other. For Arts and Handicrafts sellers, this will bring clarity and smoothness to bargaining processes, as well as enabling sellers to inform customers about the manufacture or background to the products they are purchasing. For cooks, food and beverage sellers, the wants of customers will be better understood, leading to a more smooth interaction. For taxi and moto taxi drivers, tour guiding will be made easier through the driver being able to articulate more clearly the information he/she wishes to convey the passengers.

5. Promotion and Sales
This module will be taken by Food and Beverage sellers and Cooks, as well as Arts and Handicrafts sellers, and will take five hours to complete. Trainers will teach beneficiaries techniques to promote their products, where applicable, and how to work effectively as a salesperson to enhance customer experience while maximising profits.

6. Basic Business Management
This module will be taken by Food and Beverage sellers and Cooks, as well as Arts and Handicrafts sellers, and will take six and a half hours to complete. Catered towards beneficiaries who are entrepreneurs or have entrepreneurial ambitions, this module will teach the basic principles of good business management, ensuring that beneficiaries starting up small businesses will have a grounding in business knowledge that will help to ensure that their ventures are successful. For beneficiaries already running small businesses, this module will enable them to highlight areas in which their business might be struggling, and approach fixing these. Alternatively, it could provide these beneficiaries with the confidence and skills to expand.

7. Identity and Local Culture
This module will be taken by Taxi and Moto Taxi drivers, as well as Arts and Handicrafts sellers, and will take two hours to complete. Useful knowledge about local history and the origin of local practices and identities will be given to beneficiaries, in order that they might relay this to tourists enquiring about this subject. This will give interaction with tourists a depth and complexity that will leave the tourist satisfied – feeling that they’ve learnt something – as well as making them more likely to

8. Hygiene and Food Safety
This module will be taken by the Food and Beverage sellers and Cooks, and will take two hours to complete. The content will include instruction on good practice in the storage, preparation/cooking and presentation of food, to promote hygiene and safety that will lead to fewer customers falling victim to food poisoning. In this way, greater trust in the safety of the food will be encouraged, this improved reputation will lead to higher sales.

9. Tourism Products
This module will be taken by the Taxi and Moto Taxi drivers acting informally as tour guides and will take two hours complete. The content will include instruction on how to identify the tourist and their needs, how to communicate to tourists the history and heritage of Mozambique / Maputo or Inhambane, driving with care and safety.