Curriculum & Training

Based on the results of the HITT Round Table, the HITT Vietnam team has finalised the curricula for selected training programmes, completing the design step of the ADDIE process at the end of August, 2012. The development of training materials should be completed and endorsed by the round table members by the end of October. Trainers and beneficiaries will be sourced between August and October with training of trainers and training of beneficiaries rolled out thereafter.  Pilot training will be done before the training of trainers to ensure that the materials are tested and revised before rolling out the training during the Implementation Phase.

The team aims to train an average of 10 trainers per selected occupation, making a total of 40 trainers to train 1,500 beneficiaries.

Local tourism consulting company ART and international curriculum development expert, Lisa Gordon-Davis, are developing the content of the training courses in various formats. Two ART consultants, Mr Nguyen Duc Hoa Cuong and Mr Ngo Trung Ha who have experience in producing training materials for local tour guides and homestay operators are producing the HITT Vietnam training materials for the selected occupations. With experience of working with SNV as a tourism advisors in the past, and as a consultants in the field, the local experts are working on writing the materials.

Local Guide Training

The local guide training will take place over ten days (60 hours) at a TVET institution or hotel.  The course is designed to use engaging and interactive training tools and techniques, industry visits to tour operations, and field practice at selected tourist attractions / routes.

Training is aimed at unemployed 16-29 men and women, self employed / freelance guides  or seasonal staff of tour operators in rural destinations or Community Based Tourism (CBT) villages.  The Local Guide training material (including learner and trainer guides) is being developed by local consulting company ART and international advisor Lisa Gordon-Davis. ART has in depth experience in tourism training, including training for tour guides and homestay operators, and has been able to develop training materials that are locally appropriate and more likely to generate positive learning outcomes.

Homestay Operator Training

The homestay operator training takes place over five days (30 hours) in an existing homestay with adequate facilities, and uses engaging and interactive training tools and techniques, demonstrations and field practice.  Trainees are mostly self-employed men, women and youth. Homestay operators are chiefly own-account workers in CBT villages and provide guests with basic accommodation, food and beverage services and in some cases tours to local attractions.

All delegates will attend the introductory modules about service and other issues such as custerm safety and security.  Thereafter they can chose to do either or both sets of modules on Housekeeping and Food and Beverage, or Business and Marketing skills.

Training manuals for homestay operational skills, which includes both a learner and trainer guide, is being drafted by ART/Cuong and reviewed by the national advisor and international consultant Lisa Gordon-Davis.

Food and Beverage Server training

Having reviewed the existing curricula of these occupations with international curriculum development expert Lisa Gordon-Davis, the team decided not to develop a new entry level curriculum and training manual for food and beverage serving skills.  Existing hospitality materials published by the Vietnam Tourism Certification Board have been used as a basis for a revised REACH Food and Beverage course.  A comprehensive Trainer Guide has been written to guide trainers on how to teach the VTCB materials in a 16-week programme.  The programme also includes life skills and English language skills.  All REACH Food and Beverage trainers were trained on the HITT Learning Approach and Innovative teaching methods in Hoa Binh in July.  The first intake of 265 students for the new programme began in August.  The course now includes weekly internship days for the students to ensure that they gain an immediate understanding of the operational environment in which they will be working all the way through their course.  The students have to complete weekly assignment sheets during these industry days, and report their findings and results to the F&B trainers during feedback sessions.  The implementation of this revised course is being closely monitored by REACH and HITT Vietnam.

Tourist Driver training

This course focuses on developing guiding and service skills for drivers who regularly drive tourists. Such drivers include cycle drivers, tour vehicle drivers and drives of various motorbike tours.

The curriculum for the tourist drivers will draw from the Local Guide course, with additional modules that related specifically to skills needed when driving and looking after tourism passengers.

The curriculum is almost complete and the materials will be developed by the end of 2012.  HITT Vietnam intends working with tourism companies to develop their in-house capacity to develop the training materials.  In this way, a company such as a cyclo company can acquire and be trained to deliver the HITT materials to their own drivers, thus ensuring the sustainability of the programme content and value.

ART will also be developing these materials as an extension of the tourist guide course.

HITT Training Providers

The potential trainers identified for each of the courses include:

TVET/tourism authorityBackgroundHITT training course
REACHInformal TVET provider, main local HITT programme partner in VietnamFood and beverage serving skillsHousekeeping skills
Sapa OchauLocal Vietnamese collective that trains ethnic minority youth in English and Vietnamese, tour guiding, and basic hospitality skills.  The trainers will provide both theoretical learning and field training for the HITT programme.Homestay operationLocal guide
Hue Tourism Vocational CollegeA State tourism vocational college under the management of the Ministry of Culture, Sport and Tourism. The college has qualified teaching staff who have been trained by various tourism HDR programmes funded by EU and Lux-Development. The college offers courses in F&B service, food production, front office and housekeeping amongst others.Homestay operation Local GuideTourist drivers
Department of Culture, Sport and Tourism of Lao CaiTwo staff in the tourism department have worked as trainers.  DoCST has also managed several community tourism development projects.Homestay operationLocal guide
Lao Cai Secondary School for Tourism & ArtProvincial public sector tourism TVET provider that offers certified tourism courses covering areas such as tour guiding, front office, F&B service, concierge, hotel management and housekeeping.  The trainers will provide both theoretical learning and field training for the HITT programme.Local guideHome stay operation
Qualified tour guidesQualified freelance tour guides or qualified tour guides from selected tour operators that have experience in the target regions.  The qualified tour guides will be integral in the provision of the field training element of the HITT curricula but may also be involved in the theoretical lessons.Local guideTourist drivers
Qualified staff of Tourism Authority in Hoi AnCity public tourism authority with some staff experienced in tourism human resource development, tourism marketing and tourism policy development.  These staff will be required as trainers mostly within the theoretical learning component of the HITT curricula.Local guideHomestay operation