Final evaluation report

The HITT programme was externally evaluated at its completion. The evaluation conducted harvested the best practices and learning resulting out of the implementation of this project.

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The HITT programme successfully completed and evaluated

The implementation of the HITT programme concluded in January 2014 and the programme succeeded to reach the planned outcomes in the project proposal. The final external evaluation of the programme was completed at the end of January 2014. This evaluation harvested the best practices and learning resulting out of the implementation of this three year TVET programme in two regions – Asia and Africa – and in seven countries. The evaluation concluded with the following remark:

The HITT project is a rich and complex project: it covers a wide range of countries while addressing the most challenging development issues like ownership by local actors, sustainability of the activities, bringing informal workers to the formal economy and implementing an enabling environment approach. On all these dimensions, the project has produced sustainable and practical solutions. The involvement of the private sector as part of the stakeholders added also complexity and richness to the project. Finally, in addition to the project results as such, the team and its coordinator have produced methodological manuals on the general approach (Enabling environment), the preparation of the activities (inception) and the learning process (HIT learning approach) which could be used as textbooks for any development project on training.

The HITT programme final evaluation report is available in the library of this site.

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HITT project global products

Within the frame of the High Impact Tourism Training (HITT) programme, an initiative implemented by the Netherlands Development Organisation (SNV) through the financial contribution of the European Commission’s (EC) Investing in People programme, the HITT programme has developed five tools to guide development professionals to run practical market-driven HIGH IMPACT TRAININGS for the informal economy. This tools are (i) The High Impact Training approach, (ii) The HITT Inception Analysis guidelines, (iii) The HITT Curriculum Development and Learning guidelines methodology, (iv) The HITT Enabling Environment Interventions guidelines, and (v) the Compilation of learning and best practices from implementing the HITT programme.

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The HITT programme completed and successfully evaluated!

The High Impact Tourism Training for Jobs and Income (HITT) programme was implemented in seven developing countries (Benin, Ghana, Mali, Mozambique in Africa and Cambodia, Nepal, Vietnam in Asia) and aimed to provide practical market driven training opportunities to informal workers in the tourism sector. At the global level, the programme conducted an external mid term review and a final evaluation (end of November 2013).

The Final External Evaluation assessed the activities and the results of the HITT programme on the basis of six main criteria: relevance, efficiency, sustainability, multiplying effect and impact.  It also took into account: innovations brought by the Action to skills development; effects of the programme on enhancing formal institutions in the TVET and tourism sectors; effects of the programme in the targeted labour markets – considering aspects of social and economic empowerment; and effects of the programme in changing behaviour / attitude in the sector towards skills development.  Likewise, the positive conclusions made in the mid-term assessment of the relevance of the HITT approaches were assessed with a focus on the improvement of the situation of the trainees, in doing so it assessed too the improvement of the delayed countries in the action plan in relation to the recommendations made in the mid-term evaluation. Finally, the final evaluation assessed the impact of the training (monitoring and evaluation) as well as the consistency of the project activities carried out with the planned logical framework (planning and sequencing).

As the mid-term review, the final evaluation was very positive towards the HITT programme. The executive summary concludes with the following general remark:

The HITT project is a rich and complex project: it covers a wide range of countries while addressing the most challenging development issues like ownership by local actors, sustainability of the activities, bringing informal workers to the formal economy and implementing an enabling environment approach. On all these dimensions, the project has produced sustainable and practical solutions. The involvement of the private sector as part of the stakeholders added also complexity and richness to the project. Finally, in addition to the project results as such, the team and its coordinator have produced methodological manuals on the general approach (Enabling environment), the preparation of the activities (inception) and the learning process (HIT learning approach) which could be used as textbooks for any development project on training.

To download the final evaluation of the programme please click here

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HITT Nepal Food and Beverage Servers-Waiter/Waitress Training Materials

The Hospitality sector covered 3 occupations: Waiter, Assistant Cook and Room Attendants. Beneficiaries were trained by training service providers hired by our implementing partner, EFS, with which we developed the training materials. 38 trainers of the training service providers were trained by our Master Trainers, already experienced in the HIT approach and teaching techniques. In total 460 beneficiaries were trained (296 Assistant Cooks, 109 Waiters and 55 Room Attendants). In each occupation specific material (trainer’s Manual and Learner’s Manual) was developed.

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HITT Mali Guides Training Materials

This training is based on practical cases, real dialogues and games sessions allowing learners, who are professionals in the tourism sector, to acquire/improve a tourism-related vocabulary in a limited amount of time.

Publié dans Countries, Mali, Publications, Publications: Mali | Laisser un commentaire

HITT Mali Waste Management Training Materials

For the waste management, 3 training materials (curriculum, trainer’s manual and learner’s manual) were developed for each training namely the valorisation and recycling of waste as well as the recovery techniques for GIE sanitation.

Publié dans Countries, Mali, Publications, Publications: Mali | Laisser un commentaire

HITT Mali Cooks Training Materials

This training aims to promote local products by offering diversified menu and increase the income of learners. The target of this 6 days training are the cooks and restaurant managers.

For this training, four training materials were developed by HITT team with the support of professionals of the sector. Nevertheless, it is important to mention that this cooking training does not only focus on food preparation but also on other essential aspects allowing participants to practice their cooking related jobs, namely:

  • Food preservation
  • The hygiene rules and safety measures
  • The customer approach

The training manuals were developed so that courses could be lively and interactive, enabling participants, mostly illiterate, to assimilate topics in an easier way.

Publié dans Countries, Mali, Publications, Publications: Mali | Laisser un commentaire

HITT Vietnam Tourist Drivers Training Materials : Vietnamese Version

A PowerPoint-based training course delivered to tourist drivers over a 3-day period to improve their skills in engaging with tourist passengers, planning suitable routes and improving technical driving and road safety skills.  The training was delivered for 3 days in classroom and community halls or tourism centres.

Publié dans Countries, Publications, Publications: Vietnam, Vietnam | Laisser un commentaire

HITT Vietnam Tourist Drivers Training Materials : English Version

A PowerPoint-based training course delivered to tourist drivers over a 3-day period to improve their skills in engaging with tourist passengers, planning suitable routes and improving technical driving and road safety skills.  The training was delivered for 3 days in classroom and community halls or tourism centres.

The training materials developed for training tourist drivers in Vietnam include a combined trainer guide and manual, and power point presentations. Some hand-outs on traffic law and ordinances, maps and information on local tourism attractions were also provided to the participants.

Publié dans Countries, Publications, Publications: Vietnam, Vietnam | Laisser un commentaire

HITT Vietnam Local Guides Training Materials : Vietnamese Version

A PowerPoint-based training course delivered to local guides over a 7-day period.  The modules include the technical skills of guiding, and also information on the local area so that guides can provide accurate and interesting information to their clients

The training materials developed for training local guides in Vietnam include a combined trainer guide and manual and power point presentations. The training was delivered for 7 days in classroom and community halls or tourism centres.

Publié dans Countries, Publications, Publications: Vietnam, Vietnam | Laisser un commentaire

HITT Vietnam Local Guides Training Materials : English Version

A PowerPoint-based training course delivered to local guides over a 7-day period.  The modules include the technical skills of guiding, and also information on the local area so that guides can provide accurate and interesting information to their clients

The training materials developed for training local guides in Vietnam include a combined trainer guide and manual and power point presentations. The training was delivered for 7 days in classroom and community halls or tourism centres.

Publié dans Countries, Publications, Publications: Vietnam, Vietnam | Laisser un commentaire

HITT Vietnam Home-Stay Operators : Vietnamese Version

This is a flipfile-based training course delivered to homestay operators over an 8-day period.  It includes a range of general skills such as hygiene and safety, some business skills (marketing and money management) and operational skills such as housekeeping, and preparing and serving food.

The training materials developed for training home-stay operators in Vietnam include a trainer guide and manual, and flip files. The training was delivered at existing home-stay to ensure that the participants could directly apply the learning to a homestay situation, and to provide examples of best practice.

Publié dans Countries, Publications, Publications: Vietnam, Vietnam | Laisser un commentaire

HITT Vietnam Home-Stay Operators Training Materials : English Version

This is a flipfile-based training course delivered to homestay operators over an 8-day period.  It includes a range of general skills such as hygiene and safety, some business skills (marketing and money management) and operational skills such as housekeeping, and preparing and serving food.

The training materials developed for training home-stay operators in Vietnam include a trainer guide and manual, and flip files. The training was delivered at existing home-stay to ensure that the participants could directly apply the learning to a homestay situation, and to provide examples of best practice.

Publié dans Countries, Publications, Publications: Vietnam, Vietnam | Laisser un commentaire

HITT Vietnam Food and Beverage Servers Training Materials : English Version

This is a full-time vocational training course delivered in an institutional environment.  The programme includes weekly releases into industry where students have to complete worksheets to link classroom learning to the real world of work. The training was delivered for 14 weeks with the weekly day-release internships to industry in collaboration with local restaurants and hotels which hosted the students.

The training materials developed for training food and beverage servers in Vietnam include a Trainer Manual and student Work Practice Guide.

Topics in the course include service ware, opening and closing procedures, food service procedures, beverage service procedures, cocktail making and a range of supporting topics such as customer service, health and safety, personal hygiene, pest control, emergency procedures and so on.

Publié dans Countries, Publications, Publications: Vietnam, Vietnam | Laisser un commentaire

HITT Nepal Fast Food Restaurant Workers Training Materials

The targeted beneficiaries were the informal workers of fast-food restaurants within Kathmandu valley. These workers are youth from rural and remote areas of Nepal in search of job. The majority of them are in this situation after failing to complete their secondary level education and have therefore very few options of further education in colleges or universities. After a close collaboration with the Restaurant and Bar Association of Nepal (REBAN), Fast-food Association of Nepal (FAST-FAN), Department of Food Technology and Quality Control (DFTQC), Kathmandu and Lalitpur Metropolitan City Offices a curriculum and training materials were developed to support the training delivery and the sustainability of the training scheme. 198 Owners/Managers and Head Cooks of 99 restaurants were trained as in-house trainers through onsite training of trainers, in 2013 (20 Trainings of Trainers in total). In turn, they trained the other 943 staffs within their 99 restaurants (99 Trainings of Beneficiaries in total).

 

Publié dans Countries, Nepal, Publications, Publications: Népal | Laisser un commentaire

HITT Nepal Assistant Cooks Training Materials

The Hospitality sector covered 3 occupations: Waiter, Assistant Cook and Room Attendants. Beneficiaries were trained by training service providers hired by our implementing partner, EFS, with which we developed the training materials. 38 trainers of the training service providers were trained by our Master Trainers, already experienced in the HIT approach and teaching techniques. In total 460 beneficiaries were trained (296 Assistant Cooks, 109 Waiters and 55 Room Attendants). In each occupation specific material (trainer’s Manual and Learner’s Manual) was developed.

Publié dans Countries, Nepal, Publications, Publications: Népal | Laisser un commentaire

HITT Nepal Room Attendants Training Materials

The Hospitality sector covered 3 occupations: Waiter, Assistant Cook and Room Attendants. Beneficiaries were trained by training service providers hired by our implementing partner, EFS, with which we developed the training materials. 38 trainers of the training service providers were trained by our Master Trainers, already experienced in the HIT approach and teaching techniques. In total 460 beneficiaries were trained (296 Assistant Cooks, 109 Waiters and 55 Room Attendants). In each occupation specific material (trainer’s Manual and Learner’s Manual) was developed.

Publié dans Countries, Nepal, Publications, Publications: Népal | Laisser un commentaire

HITT Nepal Mountain Leaders Training Materials

The targeted beneficiaries were the guides of Nepalese trekking companies who hire the majority of their staff on a seasonal basis. After a close collaboration with the private sector, a curriculum and training materials were developed to support the training delivery and the sustainability of the training scheme. 67 senior guides were selected by their own company, according to our criteria, to participate in two Trainings of Trainers organized in 2013. In turn, they trained the guides within their company (22 Trainings of Beneficiaries in total). 17 companies and 2 professional organizations participated in the programme and in total 313 beneficiaries were trained.

Publié dans Countries, Nepal, Publications, Publications: Népal | Laisser un commentaire

HITT Cambodia Room Attendants Training Materials

  • Flip file: Full colour flipfiles in PDF.  These were printed for use in A4 size, landscape orientation, for desktop use in on-job training.Each module has a separate file with an overview of the module at the beginning of each file.
  • PowerPoint presentations: Each module has a separate presentation, broken down into sub-topics.The presentations are engaging and colourful.
  • Trainer Guide : This document provides the instruction to the trainer on how to teach the module. Each Trainer Guide follows a format including:
    • Table of contents
    • Module programme
    • Opening activities
    • Slide/page by page instructions on how to teach, including instructions for activities and listing the resources needed for each topic or activity.
  • Trainer Manual : This document provides the teaching content for each module.One manual is provider for each module, broken down into topics.
Publié dans 2. Cambodia, Countries, Publications, Publications: Cambodia | Laisser un commentaire

HITT Cambodia Food and Beverage Servers Training Materials

Modules used for the training of food and beverage service staff.  Each module is 1 day of training, and can be delivered to larger groups using the PPT, and to smaller groups using the Flipfile for on-the-job training.

The training materials developed for training food and beverage servers in Cambodia include a trainer manual; trainer guide; flip files and power point presentations. The training was delivered by TVET providers, in-house-trainers, and manager of small businesses trained by HITT in 5 days, 1 day per module.

Publié dans 2. Cambodia, Countries, Publications, Publications: Cambodia | Laisser un commentaire

HITT Mozambique Training Materials

The training materials developed for training F&B package sellers, cooks, handicrafts sellers, and motorcycle and taxi drivers who work as informal guides include a trainer manual; trainer guide and flip charts. The training was delivered for 44 hours combining 22 hours classroom plus 22 hours monitored personal learning for guides and 74 hours combining 37 hours on site & classroom plus 37 hours monitored personal learning for street vendors.

Publié dans Countries, Mozambique, Publications, Publications: Mozambique | Laisser un commentaire

HITT Benin Cooks for Small-Run Restaurants Training Materials

The training materials developed for the 4 training models in Benin include a trainer manual, a trainer guide and a learner manual. The document structure type is always the same, ie manuals learners are all structured in the same way in all models. The training was delivered by TVET providers trained by HITT, in 6 days combining 10% theoretical and 90% practical training.

In the case of assistant cooks, Model 4 was developed to train Cooks of small run restaurants on key cooking tasks and competencies, the 4 modules of this model (Introductory Module: Overview of small family restaurants, Module 1: The health and safety at work, Module 2: Making dishes, Module 3: The organization of food service) cover topics on how to: apply personal hygiene and clothing; apply the hygiene of premises and surrounding; apply the rules of safety; realise cold dishes, hot dishes in family restaurants; perform food and beverage services

Publié dans Bénin, Countries, Publications, Publications: Bénin | Laisser un commentaire

HITT Benin Casual Waiters Training Materials

The training materials developed for the 4 training models in Benin include a trainer manual, a trainer guide and a learner manual. The document structure type is always the same, ie manuals learners are all structured in the same way in all models. The training was delivered by TVET providers trained by HITT, in 6 days combining 10% theoretical and 90% practical training.

In the case of assistant cooks, model 3 was developed to train casual waiters on key F&B service tasks and competencies, the 4 modules of this model (Module 1: The application of hygiene, Module 2: The “mise en place”, Module 3: The presentation of “la carte” at the restaurant, Module 4: Organizing the delivery of banquet) cover topics on how to : realise the “mise en place” of a banquet and buffet; present the menu at the restaurant; perform a service for a banquet; use adequately materials and work equipment.

Publié dans Bénin, Countries, Publications, Publications: Bénin | Laisser un commentaire

HITT Benin Assistant Cooks Training Materials

The training materials developed for the 4 training models in Benin include a trainer manual, a trainer guide and a learner manual. The document structure type is always the same, ie manuals learners are all structured in the same way in all models. The training was delivered by TVET providers trained by HITT, in 6 days combining 10% theoretical and 90% practical training.

In the case of assistant cooks, model 2 was developed to train  unemployed fresh graduates on key Hygiene, security and use of kitchen facilities task and competencies, the 4 modules (Introductory Module: The importance of hygiene in the kitchen, Module 1: The application of hygiene, Module 2: The safety and protection, Module 3: The use of utensils and kitchen equipment) cover topic on how to: understand the importance of hygiene in the kitchen; apply personal hygiene; clean workspace and facilities; apply the standards of food preservation by cold; apply the rules of safety and protection; use utensils and kitchen equipment.

Publié dans Bénin, Countries, Publications, Publications: Bénin | Laisser un commentaire

HITT Benin Food and Beverage Servers Training Materials

The training materials developed for the 4 training models in Benin include a trainer manual, a trainer guide and a learner manual. The document structure type is always the same, ie manuals learners are all structured in the same way in all models. The training was delivered by TVET providers trained by HITT, in 6 days combining 10% theoretical and 90% practical training.

In the case of food and beverage servers, model 1 was developed to train for graduates servers facing problems of practical experience and professionalism on key F&B service tasks and competencies, the two modules of this model (Module 1: the “mise en place” & Module 2: organisation of  food service) cover topics on how to : realize the “mise en place” in the restaurant, at the bar and of the buffet; welcome customers in a professional manner; to  ensure the service of food and drinks to customers;  use tools and work equipment good or to cash note.

Publié dans Bénin, Countries, Publications, Publications: Bénin | Laisser un commentaire

HITT Ghana Street Food Vendors Training Materials

The training materials developed for food street vendors for On-site-training model’ in Ghana include a trainer guide and flip files. The training targeted Street Food Vendors who are mostly illiterate.

The training was composed of 7 modules covering the following topics:

Module 1: Understanding Tourism

Module 2: Understanding Hospitality

Module 3: Business Management

Module 4: Access to Financial Services

Module 5: Image Branding and Certification

Publié dans Countries, Ghana, Publications, Publications: Ghana | Laisser un commentaire

HITT Ghana On – The – Job Training Materials

The training materials developed for the waiters and room attendants for the “On-the-job-training model’ in Ghana include a trainer guide and flip files. The training targeted Casual workers employed by hotels and restaurants including; Guestroom and public area attendants; General Cleaners; Waiters/Waitresses; New entrants to the hospitality industry with a passion for the industry

The training was composed of 7 modules covering the following topics:

  • Module 1: The world of Hospitality and Tourism
  • Module 2: Professional Hospitality
  • Module 3: Accommodation Operation
  • Module 4: Restaurant Operation and Outlets
  • Module 5: Restaurant Service Equipment
  • Module 6: Menus
  • Module 7: Food and Beverage Service
Publié dans Countries, Ghana, Publications, Publications: Ghana | Laisser un commentaire

HITT Ghana Flexible Work Force Training Materials

The training materials developed for the waiters and room attendants for the “Flexible workforce model’ in Ghana include a trainer guide, power points presentations and a learner guide. The training targeted Guestroom and public area attendants, General Cleaners, Waiters/Waitresses, New entrants to the hospitality industry with a passion for the industry.

The training was composed of 7 modules covering the following topics:

  • Module 1: The world of Hospitality and Tourism
  • Module 2: Professional Hospitality
  • Module 3: Accommodation Operation
  • Module 4: Restaurant Operation and Outlets
  • Module 5: Restaurant Service Equipment
  • Module 6: Menus
  • Module 7: Food and Beverage Service
Publié dans Countries, Ghana, Publications, Publications: Ghana | Laisser un commentaire

HITT Programme second interim narrative report

The second interim report of the HITT programme provides a progress report of activities implemented and results attained by the Action during the second programme year (February 2012 – January 2013).

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Mid Term Review of the HITT programme

The mid-term review of the project was conducted in November 2012 to assess the progress made by the project towards the socio-economic empowerment of informal workers in the tourism sector in the seven countries, as well as to examine the relevance of the project design, training activities and implementation approach vis-à-vis the specific needs of the target groups. In the analysis of these different phases, the mid-term review sought also lessons learned and to identify best practices.

Publié dans Nepal, Publications, Uncategorized | Laisser un commentaire

INEFP Mozambique showcases the HITT programme

The National Institute for Employment and Vocational Training in Mozambique, implementing partner of SNV for the HITT programme in Mozambique, showcases the HITT approach in his October letter of information. Click to read (in Portuguese): article INEFP

Publié dans Blog, In the press, In the press, Mozambique | Laisser un commentaire

The magazine of Tourism and Business in Mozambique speaks about HITT

Please click on the following document to read this article, written both in Portuguese and English : article BAIA Mozambique

Publié dans Blog, In the press, In the press, Mozambique | Laisser un commentaire

The HITT programme in the trekking sector: “it’s a win-win-win situation!”

I have learned so many useful skills this week!”, said Sunil Gurung with a broad smile at the end of the Training of Trainers (ToT) that was organised in Kathmandu and Kakani in August. This second ToT of the year gave 21 trekking guides the opportunity to acquire valuable knowledge and relevant technical skills in leadership, safety, navigation, rope work and other matters crucial for a Mountain Leader. These guides had been selected by their trekking agency on the basis of their qualifications and experience, and given the responsibility to teach to their fellow guides what they would learn during the HITT training.

Karma Sherpa Lama, managing Director of Exodus Treks and Expeditions, one of the major trekking agencies of Nepal, contacted the HITT team after he had heard about the first ToT organised in January 2013. The training of his staff being one of its main corporate priorities, he showed a great interest in participating in the programme. Three of his senior guides eventually joined the ToT in August and then delivered the training within the company. Karma accepted to share with us his feelings about the programme during a short interview:

 HITT: What do your clients expect from your guides in terms of services? Has it changed over the years?

 Karma Sherpa Lama: The profile of our clients has not really changed but their expectations tend to be higher and broader. They often ask the guides about the local flora, fauna, agriculture, people, culture, etc. And they have a lot of questions! This is why the more training for our guides, the better for our clients.

 HITT: What do you think about the training that was delivered to your guides through the HITT programme?

 KSL: It has been very important and useful for them, first of all because it covered a lot of topics, it was really complete and sharp. I think, for example, about the navigation course, something that is unfortunately not enough studied in Nepal because of the characteristics of trekking routes in the country, although it seems fundamental to me. It comes especially handy when you trek in remote and isolated areas. For many of them it was the first time they had the opportunity to study map reading and navigation and they were all extremely motivated to learn about it.

I also think that it was the right decision to organise this training in the field, in a practical way and in real conditions. I have seen that the teaching methods that were used were innovative and very efficient. To summarize, I think that this training is positive for everybody, it is a win-win-win situation! Guides can use this knowledge in any situation and at any time (during an earthquake or an avalanche for example), clients get a good return for value and our company improves the quality of its services through increased security and safety.

 HITT: Do you think you obtain more benefits from trained guides? Do you see training as a way to give them better economic conditions?

 KSL: It is of course better for the company but the guides are the ones who get the major benefits. For example, thanks to their improved skills and recognition, they get more opportunities to work in India when it is the low touristic season here in Nepal. Besides, the training can offer them a better income, from the company and directly from the clients in tips, but it is also a way to accelerate their professional evolution. In my company, the normal scheme is to start as a porter, evolve to kitchen assistant, then to cook, then to assistant guide and finally to guide. Training helps them evolve faster. Moreover, many people from my current staff are the children of former staff. Working with families allows us to maintain the social and professional structure of “the mountains”, giving them opportunities of social evolution, which is also economically wise.

 

HITT Nepal had by the end of October 2013 trained 67 trainers and 347 beneficiaries in the trekking sector since the beginning of the programme.

To see the video of the launching ceremony of the HITT programme for Mountain leaders, please click here: http://www.youtube.com/watch?v=xL7EgRfskgA&feature=youtu.be

Publié dans Blog, Histoires Vivant: Népal, Nepal, News, Uncategorized | Marqué avec , , , , , , , , , | Laisser un commentaire

HITT Ghana Participation in Africa Hospitality Show in Ghana

A 3-day hospitality exhibition and conference dubbed “AFRICA HOSPITALITY SHOW” under the theme “Networking for Sustainable Growth in the Hospitality Industry” was held from 12th to 14th August, 2013 at the Accra International Conference Center. It was organized by LITINA Travel and Tours with support from the Ministry of Tourism Culture and Creative Arts, Ghana Tourism Authority, Association of Ghana Industries and the Ghana Investment Promotion Center.

Over 31 participating hospitality giants across Africa and the world at large (e.g. Columbia Hospitality International – USA, Turkish Airlines) were put together on one platform by the award winning international corporate travel services company, LITINA Travel and Tours. The purpose of the maiden event was basically to afford the opportunities to meet, package, sell or simply network with thousands of qualified patrons at all levels of the tourism sectors seeking various hospitality services, equipment and supplies from Ghana and beyond that are needed in the growth of the sector.

The HITT Ghana team ceased the opportunity to partner with two other hospitality training institutions whose core competencies lie in hospitality education and training: the Presbyterian Centre for Vocational Instructors’ development (PRECEVID), and HELPD Support Services. The partnership participated under the theme “Bridging the gap between hospitality education and training with industry” and was a good compliment in hospitality education and training to the scope of exhibitors at the show.

The HITT Team exhibited the training materials developed for the programme and interacted with the general public to share the results and experiences of the programme. Besides gaining visibility in one of the stands, the HITT program gained a spotlight in the key note address delivered by the chairperson of the association of hospitality and tourism schools in Africa, Dr. Joseph Mensah-Ansah, who happens to be the chairman of the HITT Advisory Board.

Contacts have been taken with actors interested in the approach and will be explored in the following weeks.

http://www.africahospitalityshow.com/

 

 

Publié dans Blog, Ghana, News, Uncategorized | Laisser un commentaire

The development post speaks about Hitt

To read this article about Tourism and training, please click on : http://digital.edition-on.net/links/7223_autumn2013.asp, pp 14-15.

Publié dans Blog, Countries, Ghana, In the press, In the press, News, Uncategorized | Laisser un commentaire

On-line Video on Waste Management in Mali: How Training Small Scale Enterprises Improves Incomes and Environment

What is the link between Tourism and Waste management? Malian tourism actors decided that waste management was a key point for attracting tourists. Thus the HITT programme in Mali designed a special training for waste managers, promoting waste valorization through the process of collecting, sorting, and selling the recyclable waste to local plants.

This approach has seduced the European Union, which decided to make a video to showcase it. You can see it on their website :

http://capacity4dev.ec.europa.eu/article/waste-management-mali-training-small-scale-enterprises-improves-incomes-and-environment

Publié dans Mali, News, Uncategorized | Marqué avec , , , , , | Laisser un commentaire

Training material for Homestay/Lodge operators

The Homestay & small lodge operator curriculum and training material are one of the several skills building products developed by the EC funded High Impact Tourism Training for Jobs & Income programme (HITT) to support informal workers and potential workers from the tourism sector of Nepal to enhance their productivity and professionalism, and increase their employability and income opportunities.

We are pleased to share with you the training materials developed to train Homestay & small lodge operators. The training material for Homestay & small lodge operator consists of 8 elements:

  • A Trainer’s Manual
  • A Trainer’s Guide
  • 3 Flip Files
  • A CD detailing the content of the Trainer’s Kit
  • Two Learner’s hand-outs.

The content of the Homestay & small lodge operator material is described in details here below.

Publié dans Publications, Publications: Népal | Laisser un commentaire

Interim Global Programme Leader – High Impact Tourism Training Programme (5 months)

SNV is currently looking for an Interim Global Programme Leader (5 months) for the coordination of the EC funded High Impact Tourism and Training Programme.

The main functions of the Global Coordinator are:

  • The provision of technical direction to country teams
  • Knowledge sharing and profiling of the HITT initiative
  • Overall management and coordination of the HITT programme
  • Preparation of monitoring and assessment reports

Requirements and Qualifications

Qualifications and skills (minimum)

  • Master’ degree in education/ TVET/ tourism/ development / or 8 years of relevant field experience in the TVET or tourism sectors
  • Fluent (oral, written and spoken) in English and French
  • Proficient in the use of Excel
  • Sound report writing skills

General professional experience (minimum)

  • A minimum of 7 years of relevant international experience managing, implementing and monitoring large scale / multi country programmes
  • Proven track record managing, implementing and monitoring EC funded programmes including financial/ budget management
  • Proven track record managing data base systems
  • Experience in the area of Technical Vocational & Education Training sector for the informal economy and in developing and implementing private sector led programmes
  • Experience in building capacity, managing and coaching a team of advisors and the project partners (i.e. NGOs, private sectors, government institutes etc.)  in delivering project targets
  • Excellent communication skills in English and French and willingness to travel regularly to other countries
  • Successful record in establishing partnership with public and private organizations
  • Experience developing, communicating and disseminating successfully knowledge development products

Interested candidates are encouraged to download the attached ToR HITT Global CoordinatorToR 21.05.2013 and requested to submit their applications by latest June 11th, 2013 via the following link https://www.devex.com/en/jobs/interim-global-programme-leader-high-impact-tourism-training-programme-5-months-18713

Publié dans Nepal, News | Laisser un commentaire

Associate Advisor for the High Impact Tourism Training Programme (Nepal)

SNV Nepal is now looking for an International Associate Advisor (8 Months, full-time position) to support the Implementation and Conclusion of this Programme.  The associate advisor will be in engaged in the programme full time from June to January 2013. Availability and commitment of the applicant towards the project from June to September 2013 is extremely important. For further information about this opportunity please see attached TOR HITT International Associate Advisor

Interested candidates are requested to submit their application by Monday 29th of May 2013 before 17:00 p.m. Application should be emailed to nepal@snvworld.org.

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HITT Inception Analysis MALI

Please download the attached file to access the report on HITT Inception Analysis Mali.

HITT_Inception_Analysis_MALI_(French)

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HITT Inception Analysis NEPAL

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HITT_Inception_Analysis_NEPAL_(English)

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HITT Inception Analysis MOZAMBIQUE

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HITT_Inception_Analysis_MOZAMBIQUE_(Portuguese)

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HITT Inception Analysis GHANA

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HITT Inception Analysis Ghana

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HITT Inception Analysis VIETNAM

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HITT_Inception_Analysis_VIETNAM_(English)

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HITT Inception Analysis Cambodia

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HITT_Inception_Analysis_Cambodia

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HITT Inception Analysis Benin

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HITT Inception Analysis BENIN.

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HITT Mountain Leaders’ programme: an innovative private sector-led intervention

“We learnt that one can learn while having fun. We learnt about trekking safety, first aid, rope techniques, navigation, leadership… and now I feel ready to teach this” said Ratna, who has been working as trekking guide in Nepal for the past 5 years. Ratna was among the 41 participants who take part in a Training of Trainers (ToT) for Mountain Leaders in Kakani last January. During 11 days, experienced guides from different companies were taught the principles of active learning and andragogy in order to become trainers, in a course organised by the HITT programme.

New PictureIllustration 1: Rope techniques. Participants learn how to fold a rope and use it to transport a wounded person.

Through the HITT programme, SNV Nepal is working on poverty alleviation through training workers from the informal sector, women and youths into tourism related occupations, a sector that currently contributes to 7.7 percent of total employment and 8.8% of GDP (USD 1.4 billions) for the country. Based on their potential contribution to employment and income generation, five occupations linked to tourism were selected:waiters, room attendants and assistant cooks in the hospitality sector, and mountain leaders and homestay operators in the trekking sector.

In Nepal, the HITT programme has come up with an innovative solution in order to train mountain leaders and support staff to become trekking guides, therefore increasing their employability and income, at the same time as creating the capacity for trekking agencies to conduct their own internal training. According to the model, HITT invests in training private companies’ trekking guides as trainers, while companies invest in training beneficiaries. Because companies benefit from professionally trained in-company trainers and better trained trekking staff, they are ready to invest in the programme. At the same time, trained beneficiaries see higher chances to gain full employment and increased income. For the HITT programme, companies and beneficiaries, it is a win-win(-win) situation.

New Picture (1)

Illustration 2: Leadership training; the participants learn about the important of good communication and leadership through practical activities.

The success of the initiative rests on three pillars: target the needs of the industry, re-enforce the capacity of private actors, and deliver quality programmes and training material based on international standards. HITT works closely with the private sector, in both the development and implementation of the training course. In collaboration with guides and trekking agencies, HITT has identified priority training needs and developed a six modules course to re-enforce the skills and professionalism of trekking staff in Nepal: (1) Guides Role and Values, (2) Leadership and Crisis Management, (3)Trekking Safety, (4) Map Reading  and Orientation, (5) Mountain Environment and (6) First Aid. The content of the modules also incorporates international standards of the International Mountaineering and Climbing Federation (UIAA), and best practices and lessons learnt from the Introductory Trekking Guide Course, a course run by the Petzl Foundation in partnership with the Nepal Mountaineering Association (NMA).

New Picture (2)

Illustration 3: Orientation; under the supervision of Niels Leenders, IML, the participants practice orientation in the field.

For the implementation of the training, HITT works with private companies: it trains their most experienced and motivated guides to become trainers within their company and teach end-beneficiaries: seasonal and temporary workers. Within a short time, HITT has secured partnerships with some of the country’s leading trekking companies, including Thamserku, Explore Himalaya, Himalayan Encounters, Sherpa Adventures, Three Sisters, Base Camp, Shangri-La Travels, Highlander, Dharma Adventures and Social Tours, and institutional partners: the Nepal Mountaineering Association (NMA) and the Trekking Agents’ Association of Nepal (TAAN). After the Training of Trainers (ToT) is completed, these companies are going to organise their own in-company trainings, training their temporary and seasonal staff according to the HITT approach and methods, under SNV’s supervision.

In total, 41 trainers have successfully taken part in the first Training of Trainers organised in January 2013 in Kakani at the NMA training ground and the International Scout Center  The selected participants went through an 11 day course delivered by a team of 9 national and international trainers, Mountain Leaders (ML) and outdoor specialists (South Africa, Netherlands, UK and France), in collaboration with the Petzl Foundation. These 41 new trainers are going to train another 480 guides, including more than 378 workers from the informal sector, seasonal or temporary workers, through 19 trainings organised by companies with the support of SNV’s staff and master trainers. Two companies – Himalayan Encounters and Thamserku – have already successfully trained 25 beneficiaries each, and the team is currently supporting other companies to implement their own training.

New Picture (3)

Illustration 4: Participants and trainers on the last day of the ToT.

SNV is currently working with the Petzl Foundation to create a unique Mountain Leaders course, based on international professional standards and on HITT teaching methods. SVN and the Petzl Foundation also work with the NMA on integrating the course into its existing curriculum. The ML course, which will be UIAA certified, will be monitored and assessed by the NMA. Once in place, the system will allow Mountain Leaders to be trained by private companies and be assessed by the NMA, hence increasing the total training capacity and answering the demand for professionally trained trekking guides in Nepal.

Under pressing demand on behalf of companies, further trainings (for trainers and beneficiaries) are already planned. These will be organised during the next low seasons.

New Picture (4)

Illustration 5: A poster on Nepali climate prepared by participants during a training of beneficiaries in Sankhu.

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Une charte de compétences de serveur disponible au Bénin

Dans le cadre de la mise en œuvre du programme HITT au Bénin, des besoins de formation dans les métiers liés au secteur du tourisme, spécifiquement la Cuisine et le Service, ont été dentifiés par la SNV-Bénin, avec la contribution des partenaires du programme (FODEFCA et ECO BENIN) et les promoteurs de restaurants et hôtels.

Dans la phase de mise en œuvre des formations, le programme HITT en tenant compte des besoins du secteur de tourisme au Bénin, a procédé à l’analyse du métier du Serveur. Cette analyse de métier qui est en amont d’un processus d’élaboration des modules de formation a été réalisée avec la facilitation du Centre Africain d’Ingénierie et de Formation (CAIF). C’est au cours d’un atelier qui s’est déroule du 08 au 12 octobre 2012 à la Direction nationale de la SNV-Bénin.

Au cours des trois premiers jours, sous la conduite d’un facilitateur et d’un scripteur, le comité d’analyse, composé de dix experts métiers ayant au moins 10 ans d’expériences dans le métier de serveur ont procédé à l’identification des champs de compétences, tâches et habilités. Le troisième jour a été essentiellement consacré à la révision, à l’ordonnancement, à affiner le titre et à préciser la portée de la charte de compétences de serveur au Bénin.

Les deux derniers jours de l’atelier ont été consacrés à la pré validation avec les promoteurs d’hôtel et Restaurants afin de s’assurer que les différentes tâches et habilités énumérées par les experts métiers tiennent compte de la réalité du marché de l’emploi, le dernier jour étant consacré une validation de la charte avec les anciens experts métiers rejoints par de nouveaux.

Au terme des travaux, l’on dispose d’une charte de compétences de Serveur composée d’une matrice de neuf (09) champs de compétences.

CHARTE_CompétencesServeur

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AVIS DE CONSULTATION

Programme High Impact Tourism Traning (HITT) – Programme de Formation professionnelle dans le secteur du Tourisme.

N°  582/SNV-Bénin/HITT du 06/12/12

Dans le cadre de la mise en œuvre du Programme High Impact Tourism Training (HITT), programme de formation professionnel dans le secteur du tourisme, la SNV – Bénin, en partenariat avec le Fonds de Développement de la Formation Continue et de l’Apprentissage (FODEFCA) et l’ONG Benin Ecotourism Concern (ECO BENIN) – lance un avis de recrutement de consultants pour la rédaction de matériels didactiques et pédagogique et pour la formation de formateurs pour les métiers de Cuisinier et Serveurs. Il s’agit des formations de courte durée selon le modèle « passeport » basé compétences et orienté marché.

Nous cherchons:

– Un expert (groupe d’experts) chargé(s) de rédiger le contenu et les supports didactiques pour le métier Cuisinier ;

– Un expert (groupe d’experts) chargé(s) de rédiger le contenu et les supports didactiques pour le métier Serveur ;

– Un maître formateur (formateur des formateurs) pour le métier de Cuisinier ;

–  Un maître formateur (formateur des formateurs) pour le métier de Serveur.

La consultation est ouverte à égalité de conditions aux consultants/prestataires ayant des expériences confirmées dans le domaine du développement des curricula (développement du contenu pédagogique, l’élaboration didactique) et/ ou la formation des formateurs, et qui sont en règle vis-à-vis de la législation en vigueur au Bénin.

Des expériences dans la formation de courte durée, basées sur les compétences et selon des méthodes actives de formation d’adultes seraient un atout.

Les personnes et centres de formation intéressés par le présent avis de consultation peuvent obtenir de plus amples informations et prendre connaissance des TdR à partir du Jeudi 6 décembre  2012 à la Direction Nationale  de la SNV-Bénin sise au Lot 104, Rue du PNUD Camp Guézo,  01 B.P. 1048, Cotonou – Bénin, téléphone (229) 21 31 21 22 /21 31 31 42.

Les offres établies en langue française, en trois (3) exemplaires dont un (1) original et deux (2) copies, doivent être déposées sous plis fermés au secrétariat administratif de la  Direction Nationale de la SNV, carré 104 Rue du PNUD  Cotonou au plus tard le vendredi le 14 décembre 2012 à 12 heures précises.

Le délai de validité des offres est de quatre-vingt-dix (90) jours à compter de la date limite du dépôt.

Pour plus d’informations voir les TdR ci-dessous:

TdR Expert Rédacteur de Contenu Cuisiniers_vfin_041212

TdR Expert Rédacteur de Contenu Serveurs_vfin_041212

TdR_Maitre Formateur HITT Benin CUISINIER_vfin_041212

TdR_Maitre Formateur HITT Benin SERVEUR _vfin_041212

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