HITT Ghana On – The – Job Training Materials

The training materials developed for the waiters and room attendants for the “On-the-job-training model’ in Ghana include a trainer guide and flip files. The training targeted Casual workers employed by hotels and restaurants including; Guestroom and public area attendants; General Cleaners; Waiters/Waitresses; New entrants to the hospitality industry with a passion for the industry

The training was composed of 7 modules covering the following topics:

  • Module 1: The world of Hospitality and Tourism
  • Module 2: Professional Hospitality
  • Module 3: Accommodation Operation
  • Module 4: Restaurant Operation and Outlets
  • Module 5: Restaurant Service Equipment
  • Module 6: Menus
  • Module 7: Food and Beverage Service

Waiters and Room Attendants Trainer Guide

  • Trainer Guide : This Trainer Guide follows similar content as that for the flexible workforce model. However, the structure of the course is different mainly due to the target beneficiaries and delivery mode.The training was delivered in 36-41 days  by TVET providers and in-company-trainers trained by HITT.

Waiters and Room Attendants Flip-Files 1

Flip – Files 1 : This material compliments the Trainer Guide and is similar to the PPT slides used in the flexible workforce model. However, the PPTs have been translated into printed material which can be used in any training space available.

Waiters and Room Attendants Flip-Files 2

Flip – Files 2 : This material compliments the Trainer Guide and is similar to the PPT slides used in the flexible workforce model. However, the PPTs have been translated into printed material which can be used in any training space available.

Waiters and Room Attendants Flip-Files 3

Flip – Files 3 : This material compliments the Trainer Guide and is similar to the PPT slides used in the flexible workforce model. However, the PPTs have been translated into printed material which can be used in any training space available.

Waiters and Room Attendants Flip-Files 4 & 5

Flip – Files 4 & 5 : This material compliments the Trainer Guide and is similar to the PPT slides used in the flexible workforce model. However, the PPTs have been translated into printed material which can be used in any training space available.

Waiters and Room Attendants Flip-Files 6 & 7

Flip – Files 6 & 7 : This material compliments the Trainer Guide and is similar to the PPT slides used in the flexible workforce model. However, the PPTs have been translated into printed material which can be used in any training space available.