The targeted beneficiaries were the informal workers of fast-food restaurants within Kathmandu valley. These workers are youth from rural and remote areas of Nepal in search of job. The majority of them are in this situation after failing to complete their secondary level education and have therefore very few options of further education in colleges or universities. After a close collaboration with the Restaurant and Bar Association of Nepal (REBAN), Fast-food Association of Nepal (FAST-FAN), Department of Food Technology and Quality Control (DFTQC), Kathmandu and Lalitpur Metropolitan City Offices a curriculum and training materials were developed to support the training delivery and the sustainability of the training scheme. 198 Owners/Managers and Head Cooks of 99 restaurants were trained as in-house trainers through onsite training of trainers, in 2013 (20 Trainings of Trainers in total). In turn, they trained the other 943 staffs within their 99 restaurants (99 Trainings of Beneficiaries in total).
Trainer Guide in Nepali
The Trainer’s Guide is up to the standards used in the hospitality industry and it is used by TVET service providers and by in-house trainers themselves who train within their restaurants. It covers both the hard and soft skills necessary to maintain hygiene and improve the quality of services through detailed activities (organization, resources, objectives, etc.), giving tips and examples to foster participative teaching techniques. The main chapters are: Service Excellence, Personal Hygiene, Kitchen Hygiene and handling kitchen tools and equipment, Food and Beverage Services etc.
Learner Manual in Nepali
The Learner’s Manual was developed to provide detailed knowledge and the skills required from the staff to maintain hygiene and to improve the quality of services in the restaurants. The manual was intentionally simplified to make it understandable and user friendly to the unskilled, semi-skilled or underemployed and informal workers with limited education.
Cleaning Schedules Forms, Posters of cleaning procedures and Hygiene Standards in Nepali
- Posters : The posters were developed to be used in restaurants to create awareness from workers and customers in several aspects related to hygiene and security. They specially cover Hand Washing Techniques, Cleaning Toilets, Restaurant and Kitchen, Fire Safety, Use of Vacuum Cleaner.
- Hygiene Standard Booklet :The hygiene standards booklet was developed to help Fast-food restaurants check hygiene conditions within their restaurants. Furthermore, it was formally submitted to DFTQC for endorsement.
- Cleaning Schedules : The cleaning schedules were developed to help fast-food restaurants to maintain the record of their regular cleaning, which will be used as an evidence to receive hygiene certification from DFTQC in the future.