HITT Vietnam Home-Stay Operators Training Materials : English Version

This is a flipfile-based training course delivered to homestay operators over an 8-day period.  It includes a range of general skills such as hygiene and safety, some business skills (marketing and money management) and operational skills such as housekeeping, and preparing and serving food.

The training materials developed for training home-stay operators in Vietnam include a trainer guide and manual, and flip files. The training was delivered at existing home-stay to ensure that the participants could directly apply the learning to a homestay situation, and to provide examples of best practice.

Home-Stay Operators Trainer Manual and Trainer Guide

Trainer Manual and Guide (Combined) : This documents presents a combination of instructions on how to teach, along with the content that needed to be taught (the ‘what’ to teach).  This is linked to each page of each flipfile per module.

It includes a table of content, detailed programme of delivery for each module, lists the resources needed, and provides instructions on how to run the activities.

Home-Stay Operators Flip-Files Module 1 & 2

Full colour flipfiles in PDF.  These were printed for use in A0 size, portrait orientation, and mounted on an easel for training delivery.

  • Module 1: Tourism and home-stays
  • Module 2: Hygiene, cleanliness and caring for the environment

Home-Stay Operators Flip-Files Module 3 & 4

Full colour flipfiles in PDF.  These were printed for use in A0 size, portrait orientation, and mounted on an easel for training delivery.

  • Module 3: Safety and security
  • Module 4: Customer service

Home-Stay Operators Flip-Files Module 5 & 6

Full colour flipfiles in PDF.  These were printed for use in A0 size, portrait orientation, and mounted on an easel for training delivery.

  • Module 5:  Maximizing sales
  • Module 6: Managing money

Home-Stay Operators Flip-Files Module 7 & 8

Full colour flipfiles in PDF.  These were printed for use in A0 size, portrait orientation, and mounted on an easel for training delivery.

  • Module 7:  Low cost marketing and promotion
  • Module 8: Housekeeping services (1 day)

Home-Stay Operators Flip-Files Module 9 & 10

Full colour flipfiles in PDF.  These were printed for use in A0 size, portrait orientation, and mounted on an easel for training delivery.

  • Module 9: Food and beverage service (1 day)
  • Module 10: Food preparation and production (2 days)