Library

The following documents from the seven programme areas are free to download. Please sign up for our mailing list to be alerted when new documents are uploaded.

Final evaluation report

The HITT programme was externally evaluated at its completion. The evaluation conducted harvested the best practices and learning resulting out of the implementation of this project.

HITT project global products

Within the frame of the High Impact Tourism Training (HITT) programme, an initiative implemented by the Netherlands Development Organisation (SNV) through the financial contribution of the European Commission’s (EC) Investing in People programme, the HITT programme has developed five tools to guide development professionals to run practical market-driven HIGH IMPACT TRAININGS for the informal economy. This tools are (i) The High Impact Training approach, (ii) The HITT Inception Analysis guidelines, (iii) The HITT Curriculum Development and Learning guidelines methodology, (iv) The HITT Enabling Environment Interventions guidelines, and (v) the Compilation of learning and best practices from implementing the HITT programme.

HITT Nepal Food and Beverage Servers-Waiter/Waitress Training Materials

The Hospitality sector covered 3 occupations: Waiter, Assistant Cook and Room Attendants. Beneficiaries were trained by training service providers hired by our implementing partner, EFS, with which we developed the training materials. 38 trainers of the training service providers were trained by our Master Trainers, already experienced in the HIT approach and teaching techniques. In total 460 beneficiaries were trained (296 Assistant Cooks, 109 Waiters and 55 Room Attendants). In each occupation specific material (trainer’s Manual and Learner’s Manual) was developed.

HITT Mali Guides Training Materials

This training is based on practical cases, real dialogues and games sessions allowing learners, who are professionals in the tourism sector, to acquire/improve a tourism-related vocabulary in a limited amount of time.

HITT Mali Waste Management Training Materials

For the waste management, 3 training materials (curriculum, trainer’s manual and learner’s manual) were developed for each training namely the valorisation and recycling of waste as well as the recovery techniques for GIE sanitation.

HITT Mali Cooks Training Materials

This training aims to promote local products by offering diversified menu and increase the income of learners. The target of this 6 days training are the cooks and restaurant managers.

For this training, four training materials were developed by HITT team with the support of professionals of the sector. Nevertheless, it is important to mention that this cooking training does not only focus on food preparation but also on other essential aspects allowing participants to practice their cooking related jobs, namely:

  • Food preservation
  • The hygiene rules and safety measures
  • The customer approach

The training manuals were developed so that courses could be lively and interactive, enabling participants, mostly illiterate, to assimilate topics in an easier way.

HITT Vietnam Tourist Drivers Training Materials : Vietnamese Version

A PowerPoint-based training course delivered to tourist drivers over a 3-day period to improve their skills in engaging with tourist passengers, planning suitable routes and improving technical driving and road safety skills.  The training was delivered for 3 days in classroom and community halls or tourism centres.

HITT Vietnam Tourist Drivers Training Materials : English Version

A PowerPoint-based training course delivered to tourist drivers over a 3-day period to improve their skills in engaging with tourist passengers, planning suitable routes and improving technical driving and road safety skills.  The training was delivered for 3 days in classroom and community halls or tourism centres.

The training materials developed for training tourist drivers in Vietnam include a combined trainer guide and manual, and power point presentations. Some hand-outs on traffic law and ordinances, maps and information on local tourism attractions were also provided to the participants.

HITT Vietnam Local Guides Training Materials : Vietnamese Version

A PowerPoint-based training course delivered to local guides over a 7-day period.  The modules include the technical skills of guiding, and also information on the local area so that guides can provide accurate and interesting information to their clients

The training materials developed for training local guides in Vietnam include a combined trainer guide and manual and power point presentations. The training was delivered for 7 days in classroom and community halls or tourism centres.

HITT Vietnam Local Guides Training Materials : English Version

A PowerPoint-based training course delivered to local guides over a 7-day period.  The modules include the technical skills of guiding, and also information on the local area so that guides can provide accurate and interesting information to their clients

The training materials developed for training local guides in Vietnam include a combined trainer guide and manual and power point presentations. The training was delivered for 7 days in classroom and community halls or tourism centres.

HITT Vietnam Home-Stay Operators : Vietnamese Version

This is a flipfile-based training course delivered to homestay operators over an 8-day period.  It includes a range of general skills such as hygiene and safety, some business skills (marketing and money management) and operational skills such as housekeeping, and preparing and serving food.

The training materials developed for training home-stay operators in Vietnam include a trainer guide and manual, and flip files. The training was delivered at existing home-stay to ensure that the participants could directly apply the learning to a homestay situation, and to provide examples of best practice.

HITT Vietnam Home-Stay Operators Training Materials : English Version

This is a flipfile-based training course delivered to homestay operators over an 8-day period.  It includes a range of general skills such as hygiene and safety, some business skills (marketing and money management) and operational skills such as housekeeping, and preparing and serving food.

The training materials developed for training home-stay operators in Vietnam include a trainer guide and manual, and flip files. The training was delivered at existing home-stay to ensure that the participants could directly apply the learning to a homestay situation, and to provide examples of best practice.

HITT Vietnam Food and Beverage Servers Training Materials : English Version

This is a full-time vocational training course delivered in an institutional environment.  The programme includes weekly releases into industry where students have to complete worksheets to link classroom learning to the real world of work. The training was delivered for 14 weeks with the weekly day-release internships to industry in collaboration with local restaurants and hotels which hosted the students.

The training materials developed for training food and beverage servers in Vietnam include a Trainer Manual and student Work Practice Guide.

Topics in the course include service ware, opening and closing procedures, food service procedures, beverage service procedures, cocktail making and a range of supporting topics such as customer service, health and safety, personal hygiene, pest control, emergency procedures and so on.

HITT Nepal Fast Food Restaurant Workers Training Materials

The targeted beneficiaries were the informal workers of fast-food restaurants within Kathmandu valley. These workers are youth from rural and remote areas of Nepal in search of job. The majority of them are in this situation after failing to complete their secondary level education and have therefore very few options of further education in colleges or universities. After a close collaboration with the Restaurant and Bar Association of Nepal (REBAN), Fast-food Association of Nepal (FAST-FAN), Department of Food Technology and Quality Control (DFTQC), Kathmandu and Lalitpur Metropolitan City Offices a curriculum and training materials were developed to support the training delivery and the sustainability of the training scheme. 198 Owners/Managers and Head Cooks of 99 restaurants were trained as in-house trainers through onsite training of trainers, in 2013 (20 Trainings of Trainers in total). In turn, they trained the other 943 staffs within their 99 restaurants (99 Trainings of Beneficiaries in total).

 

HITT Nepal Assistant Cooks Training Materials

The Hospitality sector covered 3 occupations: Waiter, Assistant Cook and Room Attendants. Beneficiaries were trained by training service providers hired by our implementing partner, EFS, with which we developed the training materials. 38 trainers of the training service providers were trained by our Master Trainers, already experienced in the HIT approach and teaching techniques. In total 460 beneficiaries were trained (296 Assistant Cooks, 109 Waiters and 55 Room Attendants). In each occupation specific material (trainer’s Manual and Learner’s Manual) was developed.

HITT Nepal Room Attendants Training Materials

The Hospitality sector covered 3 occupations: Waiter, Assistant Cook and Room Attendants. Beneficiaries were trained by training service providers hired by our implementing partner, EFS, with which we developed the training materials. 38 trainers of the training service providers were trained by our Master Trainers, already experienced in the HIT approach and teaching techniques. In total 460 beneficiaries were trained (296 Assistant Cooks, 109 Waiters and 55 Room Attendants). In each occupation specific material (trainer’s Manual and Learner’s Manual) was developed.

HITT Nepal Mountain Leaders Training Materials

The targeted beneficiaries were the guides of Nepalese trekking companies who hire the majority of their staff on a seasonal basis. After a close collaboration with the private sector, a curriculum and training materials were developed to support the training delivery and the sustainability of the training scheme. 67 senior guides were selected by their own company, according to our criteria, to participate in two Trainings of Trainers organized in 2013. In turn, they trained the guides within their company (22 Trainings of Beneficiaries in total). 17 companies and 2 professional organizations participated in the programme and in total 313 beneficiaries were trained.

HITT Cambodia Room Attendants Training Materials

  • Flip file: Full colour flipfiles in PDF.  These were printed for use in A4 size, landscape orientation, for desktop use in on-job training.Each module has a separate file with an overview of the module at the beginning of each file.
  • PowerPoint presentations: Each module has a separate presentation, broken down into sub-topics.The presentations are engaging and colourful.
  • Trainer Guide : This document provides the instruction to the trainer on how to teach the module. Each Trainer Guide follows a format including:
    • Table of contents
    • Module programme
    • Opening activities
    • Slide/page by page instructions on how to teach, including instructions for activities and listing the resources needed for each topic or activity.
  • Trainer Manual : This document provides the teaching content for each module.One manual is provider for each module, broken down into topics.

HITT Cambodia Food and Beverage Servers Training Materials

Modules used for the training of food and beverage service staff.  Each module is 1 day of training, and can be delivered to larger groups using the PPT, and to smaller groups using the Flipfile for on-the-job training.

The training materials developed for training food and beverage servers in Cambodia include a trainer manual; trainer guide; flip files and power point presentations. The training was delivered by TVET providers, in-house-trainers, and manager of small businesses trained by HITT in 5 days, 1 day per module.

HITT Mozambique Training Materials

The training materials developed for training F&B package sellers, cooks, handicrafts sellers, and motorcycle and taxi drivers who work as informal guides include a trainer manual; trainer guide and flip charts. The training was delivered for 44 hours combining 22 hours classroom plus 22 hours monitored personal learning for guides and 74 hours combining 37 hours on site & classroom plus 37 hours monitored personal learning for street vendors.

HITT Benin Cooks for Small-Run Restaurants Training Materials

The training materials developed for the 4 training models in Benin include a trainer manual, a trainer guide and a learner manual. The document structure type is always the same, ie manuals learners are all structured in the same way in all models. The training was delivered by TVET providers trained by HITT, in 6 days combining 10% theoretical and 90% practical training.

In the case of assistant cooks, Model 4 was developed to train Cooks of small run restaurants on key cooking tasks and competencies, the 4 modules of this model (Introductory Module: Overview of small family restaurants, Module 1: The health and safety at work, Module 2: Making dishes, Module 3: The organization of food service) cover topics on how to: apply personal hygiene and clothing; apply the hygiene of premises and surrounding; apply the rules of safety; realise cold dishes, hot dishes in family restaurants; perform food and beverage services

HITT Benin Casual Waiters Training Materials

The training materials developed for the 4 training models in Benin include a trainer manual, a trainer guide and a learner manual. The document structure type is always the same, ie manuals learners are all structured in the same way in all models. The training was delivered by TVET providers trained by HITT, in 6 days combining 10% theoretical and 90% practical training.

In the case of assistant cooks, model 3 was developed to train casual waiters on key F&B service tasks and competencies, the 4 modules of this model (Module 1: The application of hygiene, Module 2: The “mise en place”, Module 3: The presentation of “la carte” at the restaurant, Module 4: Organizing the delivery of banquet) cover topics on how to : realise the “mise en place” of a banquet and buffet; present the menu at the restaurant; perform a service for a banquet; use adequately materials and work equipment.

HITT Benin Assistant Cooks Training Materials

The training materials developed for the 4 training models in Benin include a trainer manual, a trainer guide and a learner manual. The document structure type is always the same, ie manuals learners are all structured in the same way in all models. The training was delivered by TVET providers trained by HITT, in 6 days combining 10% theoretical and 90% practical training.

In the case of assistant cooks, model 2 was developed to train  unemployed fresh graduates on key Hygiene, security and use of kitchen facilities task and competencies, the 4 modules (Introductory Module: The importance of hygiene in the kitchen, Module 1: The application of hygiene, Module 2: The safety and protection, Module 3: The use of utensils and kitchen equipment) cover topic on how to: understand the importance of hygiene in the kitchen; apply personal hygiene; clean workspace and facilities; apply the standards of food preservation by cold; apply the rules of safety and protection; use utensils and kitchen equipment.

HITT Benin Food and Beverage Servers Training Materials

The training materials developed for the 4 training models in Benin include a trainer manual, a trainer guide and a learner manual. The document structure type is always the same, ie manuals learners are all structured in the same way in all models. The training was delivered by TVET providers trained by HITT, in 6 days combining 10% theoretical and 90% practical training.

In the case of food and beverage servers, model 1 was developed to train for graduates servers facing problems of practical experience and professionalism on key F&B service tasks and competencies, the two modules of this model (Module 1: the “mise en place” & Module 2: organisation of  food service) cover topics on how to : realize the “mise en place” in the restaurant, at the bar and of the buffet; welcome customers in a professional manner; to  ensure the service of food and drinks to customers;  use tools and work equipment good or to cash note.

HITT Ghana Street Food Vendors Training Materials

The training materials developed for food street vendors for On-site-training model’ in Ghana include a trainer guide and flip files. The training targeted Street Food Vendors who are mostly illiterate.

The training was composed of 7 modules covering the following topics:

Module 1: Understanding Tourism

Module 2: Understanding Hospitality

Module 3: Business Management

Module 4: Access to Financial Services

Module 5: Image Branding and Certification

HITT Ghana On – The – Job Training Materials

The training materials developed for the waiters and room attendants for the “On-the-job-training model’ in Ghana include a trainer guide and flip files. The training targeted Casual workers employed by hotels and restaurants including; Guestroom and public area attendants; General Cleaners; Waiters/Waitresses; New entrants to the hospitality industry with a passion for the industry

The training was composed of 7 modules covering the following topics:

  • Module 1: The world of Hospitality and Tourism
  • Module 2: Professional Hospitality
  • Module 3: Accommodation Operation
  • Module 4: Restaurant Operation and Outlets
  • Module 5: Restaurant Service Equipment
  • Module 6: Menus
  • Module 7: Food and Beverage Service

HITT Ghana Flexible Work Force Training Materials

The training materials developed for the waiters and room attendants for the “Flexible workforce model’ in Ghana include a trainer guide, power points presentations and a learner guide. The training targeted Guestroom and public area attendants, General Cleaners, Waiters/Waitresses, New entrants to the hospitality industry with a passion for the industry.

The training was composed of 7 modules covering the following topics:

  • Module 1: The world of Hospitality and Tourism
  • Module 2: Professional Hospitality
  • Module 3: Accommodation Operation
  • Module 4: Restaurant Operation and Outlets
  • Module 5: Restaurant Service Equipment
  • Module 6: Menus
  • Module 7: Food and Beverage Service

HITT Programme second interim narrative report

The second interim report of the HITT programme provides a progress report of activities implemented and results attained by the Action during the second programme year (February 2012 – January 2013).

Mid Term Review of the HITT programme

The mid-term review of the project was conducted in November 2012 to assess the progress made by the project towards the socio-economic empowerment of informal workers in the tourism sector in the seven countries, as well as to examine the relevance of the project design, training activities and implementation approach vis-à-vis the specific needs of the target groups. In the analysis of these different phases, the mid-term review sought also lessons learned and to identify best practices.

Training material for Homestay/Lodge operators

The Homestay & small lodge operator curriculum and training material are one of the several skills building products developed by the EC funded High Impact Tourism Training for Jobs & Income programme (HITT) to support informal workers and potential workers from the tourism sector of Nepal to enhance their productivity and professionalism, and increase their employability and income opportunities.

We are pleased to share with you the training materials developed to train Homestay & small lodge operators. The training material for Homestay & small lodge operator consists of 8 elements:

  • A Trainer’s Manual
  • A Trainer’s Guide
  • 3 Flip Files
  • A CD detailing the content of the Trainer’s Kit
  • Two Learner’s hand-outs.

The content of the Homestay & small lodge operator material is described in details here below.

HITT Inception Analysis MALI

Please download the attached file to access the report on HITT Inception Analysis Mali.

HITT_Inception_Analysis_MALI_(French)

HITT Inception Analysis NEPAL

Please download the attached file to access the report on HITT Inception Analysis Nepal.

HITT_Inception_Analysis_NEPAL_(English)

HITT Inception Analysis MOZAMBIQUE

Please download the attached file to access the report on HITT Inception Analysis Mozambique.

HITT_Inception_Analysis_MOZAMBIQUE_(Portuguese)

HITT Inception Analysis GHANA

Please download the attached file to access the report on HITT Inception Analysis Ghana.

HITT Inception Analysis Ghana

HITT Inception Analysis VIETNAM

Please download the attached file to access the report on HITT Inception Analysis Vietnam.

HITT_Inception_Analysis_VIETNAM_(English)

HITT Inception Analysis Cambodia

Please download the attached file to access the report on HITT Inception Analysis Cambodia.

HITT_Inception_Analysis_Cambodia

HITT Inception Analysis Benin

Please download the attached file to access the report on HITT Inception Analysis, Benin.

HITT Inception Analysis BENIN.

HITT-Bénin : une charte de compétences de Serveur enfin disponible au Bénin !

Dans le cadre de la mise en œuvre du programme HITT au Bénin, des besoins de formation dans les métiers liés au secteur du tourisme, spécifiquement la Cuisine et le Service, ont été dentifiés par la SNV-Bénin, avec la contribution des partenaires du programme (FODEFCA et ECO BENIN) et les promoteurs de restaurants et hôtels.

Dans la phase de mise en œuvre des formations, le programme HITT en tenant compte des besoins du secteur de tourisme au Bénin, a procédé à l’analyse du métier du Serveur. Cette analyse de métier qui est en amont d’un processus d’élaboration des modules de formation a été réalisée avec la facilitation du Centre Africain d’Ingénierie et de Formation (CAIF). C’est au cours d’un atelier qui s’est déroule du 08 au 12 octobre 2012 à la Direction nationale de la SNV-Bénin.

Au cours des trois premiers jours, sous la conduite d’un facilitateur et d’un scripteur, le comité d’analyse, composé de dix experts métiers ayant au moins 10 ans d’expériences dans le métier de serveur ont procédé à l’identification des champs de compétences, tâches et habilités. Le troisième jour a été essentiellement consacré à la révision, à l’ordonnancement, à affiner le titre et à préciser la portée de la charte de compétences de serveur au Bénin.

Les deux derniers jours de l’atelier ont été consacrés à la pré validation avec les promoteurs d’hôtel et Restaurants afin de s’assurer que les différentes tâches et habilités énumérées par les experts métiers tiennent compte de la réalité du marché de l’emploi, le dernier jour étant consacré une validation de la charte avec les anciens experts métiers rejoints par de nouveaux.

Au terme des travaux, l’on dispose d’une charte de compétences de Serveur composée d’une matrice de neuf (09) champs de compétences.

Il est à préciser que cet atelier coïncide avec la visite au Bénin, dans la même période, de la Coordonnatrice Globale du Programme HITT, Mme Monica Oliveros. A cette occasion des séances de travail sur le choix des modèles/stratégies de formation à mettre en œuvre au Bénin ainsi que l’identification des compétences prioritaires ont été menées avec les membres du Groupe de travail HITT au Bénin.

HITT Ghana Advisory Board Meeting

HITT Ghana Advisory Board Meeting

The HITT Ghana Advisory Board was established on September 13, 2012 with key stakeholders including the Ministry of Tourism, OICG, NVTI, GIMPA, Travel Xpress Hotel, Alisa Hotel, L’Aine Services, Hospitality Solutions and Airport West Hotel, who were invited to attend a HITT Round Table Workshop.  During the workshop, HITT Global Programme Leader, Ms. Monica Oliveros Delgado, introduced to delegates HITT’s unique market-driven, employment-focused approach.

HITT GHANA ADVISORY BOARD

Manaslu to Become a “Tea House Trekking Area”

Explore Himalaya Travel & Adventure, a leading Trekking Company in Nepal is pushing hard to include “Manaslu” in the list of “Tea House Trekking Area”.  Recent move in this is the initiation by Himalaya Academy of Travel & Tourism, a Kathmandu based tourism academy and also the training wing of Explore Himalaya, providing courses on Travel & Tourism for more than Five Years, is currently imparting training on “Homestay & Small Lodge Management” to enterprising locals from Manaslu Trekking Area who run home stays and lodges. The training which commenced from July 19th, 2012 was of 15 days.  A total of 31 participants, including 26 from Manaslu areahave undergone training in the aforementioned subject as per the syllabus and guidelines prescribed by Nepal Tourism Year, 2011. The venue of the training was Kakani, a tourist Destination located 16 km north-west of Kathmandu at an altitude of 2002m.  Five other Participants from the local village of Kakani and Khotang district also participated in the training.

SNV Nepal, under its program, “High Impact Tourism Training” provided financial and technical support to conduct the training under European Union’sassistance. Kipling Travel, a travel company from Denmark operating tours in Nepal for the last one decade, was another sponsor of the program.  As a leader to this move, Explore Himalaya provided entire technical and logistical support to this training from it’s planning phase till the end. A group of senior Mountain Guides and Cooks from the company were also involved throughout the training to compliment with their experience and knowledge to participants.

Trainees received both Practical and Theoretical training from experts.  A five-day practical training with placements at different Hotels and Guest Houses in Kathmandu was also included. The objective of the training was to train locals from trekking areas like Manaslu where Tea-Houses or basic accommodation facilities for tourists are non-existent, to run and manage home stays and lodges thus facilitating tourists visiting these areas.

The training program officially concluded today with a closing ceremony held atNTB. The ceremony was attended by Mr. Zimba Zangbu Sherpa(President of Nepal Mountaineering Association)who was also the Chief Guest , President of Explore Himalaya and HATT Mr. Suman Pandey and Mr. Subash Niroula , Officiating CEO of Nepal Tourism Board as guest of Honor, Ms Monica Oliveros, leader of HITT and delegates from Nepal Tourism Board, TAAN, etc.  All participants of the training were awarded “Certificate of Attendance” and“Certificate of Appreciation” from the chief guest of the event.

Explore Himalaya Travel & Adventure has extended greatest appreciation toSNV Nepal, HATT, HITT, Kipling Travels (Denmark), Nepal Tourism Board for their support in making this training a grand success.

HITT Cambodia Advisory Board Meeting

presentation

On 20 July at the Phnom Penh Intercontinental Hotel the HITT Cambodia team gathered a group of leaders from the Cambodian tourism industry, tourism training sector, government and NGOs for the inaugural HITT Cambodia Advisory Board meeting.  During the meeting, HITT Global Programme Leader, Ms. Monica Oliveros Delgado, introduced to delegates HITT’s unique market-driven, employment-focused approach.

From Value Chain Analysis to Tourism Destinations Development: the experience of Maputo

Picture-32

In 2009 SNV coordinated a Tourism Value Chain Analysis (VCA) of Maputo City. The study had three objectives: (1) to identify clusters for pro-poor tourism development1, (2) to analyze current economic impact from tourism with particular focus on how revenues are distributed through the local economy, and (3) to get the interest of major stakeholders in evidence based discussions on key questions such as: Where in Maputo is tourism showing evidences of development? What income does tourism generate for the Maputo economy? Which tourism activities impact most on the poor? How does tourism bring benefits to the poor by creating jobs and business opportunities? And finally, what enabling environment is needed to enhance sustainable and pro-poor tourism development?

The VCA process was conducted in a participatory way. The findings of the Value Chain Analysis were presented and debated in a multi-stakeholder platform, where key actors reflected, discussed and engaged in joint action funding and implementation. As this process unfolds, awareness about the importance of dialogue and mutual cooperation for effective destination management (including governance) is created. At the same time, structural bottlenecks for destination development are identified and key actions implemented in co-funding and collaborative bases.

This paper describes how the SNV Value Chain Analysis provides a solid base for establishing Tourism Destination Development Approach as a useful framework to promote knowledge based dialogue and multi-stakeholders collaboration, looking forward to unseal tourism contribution to economic development and poverty alleviation in Maputo City. The authors hope that this experience will inspire similar approaches in
other destination areas.

HITT Communication and Visibility Plan

snv-hitt-communication-and-visibility-plan

This document defines the Communication and Visibility Plan of the EC funded High Impact Tourism and Training Programme (DCI-EDUC/2010/254-084).

Its purpose is to outline and formalise the communication strategy of the HITT programme to increase visibility of programme achievements and ensure an effective communication of programme activities, results and goals with target beneficiaries, partners and key national and international stakeholders from the TVET and tourism sectors.

This document will guide SNV advisors, in-country partners and programme associates on the communication and visibility actions to be carried out throughout the implementation of the four programme phases (Inception, Preparation, Implementation and Conclusion) and set out the key dates associated with planned events. This document is available for downloading in the HITT Programme Basecamp – HITT Visibility Project (internal communication platform).

The HITT Communication and Visibility plan has been prepared following guidelines provided in the Communication and Visibility Manual for European Union External Actions (April 2010).

The HITT Programme Logical Framework

HITT-result-Chain-and-Intervention-Logic

Logical Framework is the blueprint for design, planning and implementation of the programme.

The HITT Monitoring Framework

EC-format-HITT-ME-Framework-28-Sept-2011

A monitoring framework is basically a plan that describes how the programme implementers will measure the changes that are taking place (through indicators) as a consequence of the programme. For example, to measure ‘the beneficiaries have increased competence in marketing their products’ , we will seek evidence that they are performing differently, ‘preparing marketing plans’, or maybe through indirect indicators such as ‘increase in sales figures’. These changes also need to be compared against targets that were set at the beginning of the programme.

Outside of contractual obligations, the monitoring framework is a tool for building a feedback and learning mechanism into the programme such that the knowledge of the programme implementation team increases during the programme period and important lessons learned and best practices may be fed back into future programmes. A monitoring framework is a basic requirement of all donor funded development interventions. The HITT Monitoring Framework is described in an Excel spreadsheet document, and may be updated during the life of the programme to reflect a changing context.

Value Chain Development for Tourism Destinations

GHTDP-VCD-Guidelines

This ‘Practical Guide for Value Chain Development’ is one of the tools developed within the frame of the GHTDP to support the sustainable and effective development of destinations along the Great Himalaya Trail. This manual has been developed integrating lessons learned and best practices from the Value Chain Program Design implemented in Humla and Dolpa in 2009 within the frame of the GHT Pilot Project and with support of Action for Enterprise (AFE).

The Market for Responsible Tourism

publication-market-for-responsible-travel

The purpose of this study is to provide market data and strategies to assist tourism businesses and networks in Nepal and six Latin American countries (Nicaragua, Honduras, Guatemala, Bolivia, Ecuador, and Peru) where SNV is involved in initiatives aimed at strengthening responsible tourism. Broadly stated, this report examines the consumer and industry demand and major trends for responsible tourism in key outbound countries (or source markets) in Europe (Germany, the Netherlands, Spain, and the United Kingdom) and North America (United States and Canada). It assesses the similarities as well as the country specific characteristics of the source countries. It then analyzes six distinct product segments or tourism sectors (Nature-based, Cultural and Community-based, Volunteer and Educational, Backpackers and Youth, Adventure, and High-end) and assesses the responsible tourism components within each of these sectors. Based on these findings, the study delineates a wide range of marketing tools, techniques, and strategies that companies and destinations can use to grow tourism, not simply in numbers but also in the quality of tourists, i.e., by working to attract the responsible tourism components from each of the product segments.

Inhambane integrated tourism development approach – case study

This case study describes the innovative mainstream approach used by SNV Mozambique to link the tourism sector more closely with the local economy and basic service provision. It also examines how  tourism economic development can be made more pro-poor and subsequently involve and increase the income and well-being of local people. SNV works with a large cluster of diversified actors representing the private and public sectors, associations, local NGOs and informal groups. Building confidence between the groups, facilitating networking activities and building platforms are essential SNV activities. The process began in 2007 with the first tangible results starting to show in the second quarter of 2008.

Mutimucio, Manuel; Suurna, Kristjan; Laumans, Quirin (2010). Joint action for Inclusive Tourism in Inhambane, Mozambique. SNV Netherlands Development Organisation ( Mozambique).

Experiences with vocational and business skills development in Inhambane’s tourism industry

In this article the authors explore how Mozambique started to give closer attention to professional skills training with the National Strategy for Technical Professional Education 2002-2011. It focuses on Inhambane, one of Mozambique’s fastest growing tourism destinations, and one of the country’s pilot clusters for tourism education.

Manuel Mutimucuio, Quirin Laumans, Staff of SNV Mozambique – Netherlands Development Organization. April, 2010.

Framework for tourism clusters analysis

This article analyses the systemic framework for tourism clusters. The framework was developed to support local tourism development planning, offering an integrated perspective between local structures (social, public and private), land use, environmental issues and cultural management and the market.

Vignati, Federico. (2010) Modelo para análise de clusters turísticos. SNV Netherlands Development Organization ( Mozambique).

An overview of tourism clusters – concept paper

conceptual.paper.SNV_v3_-Clusters

The author offers a conceptual approach on tourism clusters and their applicability in the context of planning local development interventions.

Vignati, Federico. (2010) Aproximação ao conceito de clusters turísticos. SNV Netherlands Development Organization (Mozambique).

Maputo tourism value chain analysis – report

Maputo_Tourism_Value-Chain_-Analysis_Report

O presente estudo resulta de uma iniciativa da SNV e de uma ampla coordenação e colaboração do Ministério do Turismo (Mitur), Governo da Cidade, Município,  Associação de Hotéis do Sul de Moçambique- AHSM, CEDARTE, ICC, e do Programa de Indústrias Criativas das Nações Unidas.

Neste documento, titulado de Estudo da Cadeia de Valor da Cidade de Maputo, se  apresenta uma analise das atividades econômicas que integram a cadeia de valor do turismo na cidade de Maputo, e mais especificamente, se revela como o total das receitas derivadas desta atividade se distribuem na economia local, contribuindo para o desenvolvimento do setor privado e conseqüentemente com a geração de oportunidades de trabalho, rendimento beneficiando varias camadas da sociedade e em particular aos mais pobres.

Estudo da Cadeia de Valor do Turismo na Cidade de Maputo: recomendações para o turismo pro-pobre. SNV- Netherlands Development Organization. SNV : Maputo, 2009.

Maputo Tourism Value Chain Analysis – Presentation

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Vignati, Federico ( SNV senior economist), 2010.

Value chain analysis as a kick-off for tourism destination development

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This paper describes how the SNV value chain analysis provides a solid base for establishing  the tourism destination development approach as a useful framework to promote knowledge based dialogue and multi-stakeholder collaboration. It looks forward to unlocking  the potential tourism plays in contributing to economic development and poverty alleviation in Maputo City. The authors hope that this experience will inspire similar approaches in other destination areas.

Vignati, Federico; Laumans, Quirin (2010). Value chain analysis as a kick-off for tourism destination development. Proceedings of the international conference on sustainable tourism in developing countries. Dar es Salaam.  Emerald, pp 73-82.

The case of the Inhambane Tourism Integrated Development Approach, Mozambique

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“A Terra de Boa Gente” (“The land of good people”) – The case of the Inhambane Tourism Integrated Development Approach, Mozambique.

This case study describes the innovative mainstream approach used by SNV Mozambique to link the tourism sector closer to the local economy and basic service provision. It also examines how the tourism economic development can be made more pro-poor and subsequently involve and increase the income and well-being of local people. SNV works with a large cluster of diversified actors representing the private and public sectors, associations, local NGO’s and informal groups. Building confidence between the groups, facilitating networking activities and building platforms are essential SNV activities. The process is on-going since early 2007 with the first tangible results starting to show in the second quarter of 2008.

Joint action for Inclusive Tourism in Inhambane, Mozambique

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In this article the authors describe the changes in a beach destination that enhance the overall tourism revenues, including the inclusion of the poor in the distribution of this income. We use the example of the Mozambican town of Inhambane and its main beach areas, where SNV in 2007 initiated an integrated approach to promote sustainable, pro-poor or inclusive tourism. Since that time many other development organizations  have come on board (including the STEP program of UNWTO, ITC, Netherlands Embassy, UNESCO, DED, GTZ, and Technoserve) and supported us in this approach.

Manuel Mutimucuio, Kristjan Suurna, Quirin Laumans, Staff of SNV Mozambique – Netherlands Development Organization. April, 2010.